David Simmons

While most companies today are under tremendous pressure to anticipate and respond to customer demands in order to stay ahead of the competition, many are meeting this challenge over the Web with enterprise applications deployed on application servers. Increasingly, businesses are being challenged to deliver consistent and immediate services across multiple communication channels to customers who are on the move and whose needs are constantly evolving. To meet this challenge, companies must offer multiple access points to customers - and employees, suppliers, and business partners - in order to provide superior service and win customer loyalty. Web-accessible enterprise applications are a key part of this strategy. Accordingly, there is a huge need for companies to integrate voice-enabled services into many of their Web-accessible enterprise applications. Building s... (more)